tko999 Privacy Policy
Learn in detail how your personal information is collected, processed, and kept secure on the tko999 platform.
Introduction and Purpose
tko999 ("we", "us", or "the platform") operates a safe and reliable online entertainment service for Bangladeshi users. By visiting or using our website tko999.cam, you agree to the terms described in this privacy policy.
The main goal of this privacy policy is to clearly inform you about what information we collect, why we collect it, how we use it, and what measures we take to protect your information. We believe transparency is the foundation of trust, and your right to privacy deserves the highest respect.
This policy applies to all services on the tko999 platform — including slot games, live casino, cricket betting, football betting, and all other entertainment activities. This policy is in effect at every stage, from account registration through deposits, withdrawals, and customer support.
What Information We Collect
tko999 only collects information that is necessary for operating our services properly, ensuring security, and improving your experience. We divide the information we collect into three main categories:
Personal Information You Provide Directly
Information you give us when registering an account or contacting customer support, such as:
- Full name and date of birth (for age verification — only for users aged 21 and above)
- Email address and contact details
- Payment account details (bKash, Nagad, Rocket, or bank account number)
- Documents required for identity verification
Automatically Collected Usage Information
When you use tko999, our system automatically records certain technical information:
- IP address and device identifier
- Browser type, operating system, and screen resolution
- Login and logout times on the platform (BST, UTC+6)
- Pages visited, clicks, and session duration
- Cookie and local storage data
Gaming and Transaction Information
To ensure the security of your gaming activity and financial transactions, we store:
- Deposit and withdrawal history (minimum deposit ৳200, withdrawal ৳500)
- Bonus usage and wagering activity
- Game session history and bet records
- Transaction date, time, and amount
Purpose of Using Your Information
tko999 uses your information only for legitimate and necessary purposes. We never sell your information to unauthorized third parties. The main purposes for which we use your information are detailed below:
Account Management: Your information is used to create, verify, and keep your account secure. Identity information is required to confirm age verification (21+).
Service Delivery: Your information is needed to properly operate all gaming services, including slots, cricket betting, football, and live casino.
Financial Transaction Processing: Payment information is required to ensure secure deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
Security and Fraud Prevention: Your information is analyzed to detect suspicious activity and protect the security of the platform.
Customer Support: Your information is used to provide 24/7 live chat support in Bengali and to resolve your issues quickly.
Responsible Gaming: Your information is used to identify excessive gaming tendencies, support players, and ensure responsible play.
Service Improvement: Your information is analyzed to enrich the user experience and add new features.
Cookies and Tracking Technology
tko999 uses cookies to improve your browsing experience and to keep the platform functioning correctly. Cookies are small data files stored on your device.
Essential Cookies
The platform cannot function properly without these cookies. They are essential for maintaining login sessions, security verification, and payment processing. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferred language, gaming settings, and personalized experience. Disabling these cookies may mean some features are not available to you.
Analytical Cookies
These cookies are used to monitor platform usage and improve services. All information collected through these cookies is anonymous and cannot identify you personally.
You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may mean some core tko999 services cannot be used.
Data Sharing with Third Parties
tko999 never sells, rents, or commercially transfers your personal information to third parties. However, in certain specific situations required for operating our services, limited information may be shared:
Payment Processors
Necessary payment information is shared with bKash, Nagad, Rocket, and banking partners to complete financial transactions. These organizations are governed by their own privacy policies.
Game Software Providers
Our game providers, including Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming, may receive limited technical information to ensure a secure gaming environment. This information is never used to identify you personally.
Legal Obligations
We are obligated to provide necessary information in response to a court order, legal process, or a lawful request from a government authority. In such cases we provide only the minimum information required.
Security and Fraud Prevention
To prevent serious security threats or financial fraud, necessary information may be shared with relevant security partners.
How We Keep Your Information Secure
tko999 uses industry-standard technology and processes to protect your information. Our security infrastructure is built to protect your data from unauthorized access, modification, disclosure, or destruction.
🔒 SSL Encryption
Our entire platform is secured with SSL/TLS encryption. All data exchanged between your browser and our servers remains encrypted.
🛡️ Two-Factor Authentication
Two-factor authentication is available as an additional security layer for your account.
🔐 Payment Security
Full card numbers or complete payment details are not stored on our servers. PCI-DSS standards are followed for payment processing.
🔍 Regular Security Audits
Regular security tests are conducted on our systems. If vulnerabilities are identified, they are addressed promptly.
However, data transmission over the internet is not entirely risk-free. While we strive to ensure maximum protection, it is also your responsibility to keep your account password confidential and to avoid logging in from unfamiliar devices.
Data Retention Period
tko999 retains your information only for as long as necessary. The retention policy for different types of information is described below:
Account Information: Retained while your account is active and for a defined period after closure as required by law.
Transaction Records: Financial transaction information is retained for the period required under financial regulations.
Customer Support Communications: Records of support requests and their resolutions are retained for a limited period to improve service quality.
Gaming History: Gaming records are retained for the necessary period to ensure responsible gaming and for dispute resolution.
Log Files: Security logs and system logs are retained for a limited period for security review purposes and are then deleted.
Once the required retention period ends, your personal information is securely deleted or anonymized. Anonymized data can no longer be used to identify you personally.
Your Rights Over Your Information
tko999 believes every user should have meaningful control over their own personal information. You have the following rights:
Right to Access
You may request to know what information we hold about you. We will inform you within a reasonable time.
Right to Rectification
If your account contains incorrect or outdated information, you may request a correction. Providing accurate information is important for both you and us.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, if there are legal or regulatory obligations, complete deletion may not always be possible.
Right to Object to Processing
You may object to the use of your information for specific purposes. There is an easy opt-out option for marketing communications.
To exercise any of your rights, contact us at [email protected]. You may also submit a request through our 24/7 live chat support.
Privacy of Minors
tko999 strictly does not allow account registration for anyone under 21 years of age. Only those aged 21 or above are permitted to participate on this platform.
An age verification process is carried out at the time of account registration. If we become aware that we hold information relating to a minor, that information will be deleted immediately and the associated account will be closed.
If a parent or guardian suspects that their minor child has opened an account on tko999, they should contact us immediately at [email protected].
Changes and Updates to the Privacy Policy
tko999 may update this privacy policy from time to time. The policy may change due to the addition of new features to the service, legal changes, or business requirements.
For significant changes, we will notify you at your registered email address or via a notice on the platform. Continued use of the platform after a change is made will be considered acceptance of the updated policy.
With each update, the "Last Updated" date at the top of the page will change. We recommend visiting this page regularly for your own reference.
Contact for Privacy Matters
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team will review your request as quickly as possible.
Contact Methods
Email: [email protected]
Live Chat: Direct support in Bengali is available 24/7. Log in to the tko999 platform and start a chat.
Support Hours: Around the clock (BST UTC+6)
For privacy-related matters, we generally aim to respond to requests received on business days promptly. Complex requests may take a little longer to resolve.
For more details, please also read our Terms and Conditions and Responsible Gaming pages.